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FAQ

 

If there are any questions you have that you do not see listed here, you are welcome to call us on 07396 128 046 or e-mail us at info@koolbouncers.co.uk 

 

1. How do I book?
There are several choices “On Line Booking“ can be completed on this website, or by telephone on 07396 128 046 or alternatively you can email us at info@koolbouncers.co.uk

 

2. How much notice do I need to give you for a booking?

You can book anytime, however bookings do get very busy during April through to September so please book as early as possible to avoid disappointment.

 

3. How much does it cost?

All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (when you are booking online this will work out your delivery rates when you type in your post code). If you are unsure, please contact us.

 

4. What do the prices include?

Along with your chosen Bouncy Castle you will also receive a blower, extension cable with RCD safety plug, and safety crash mats, the price also includes set up, inflation and collection.

Please see our inflatable pages for all prices.

 

5. When are your bouncy castles available?

Our castles are available 7 days a week all year round, including Bank Holidays. If you click on the check availability button, you can see if your chosen product is there.

 

6. How long do I get the equipment for?

Most parties/events are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon wherever it fits into the delivery schedule, we will then return and take the castle away after your party, we start collections from 5pm until 8pm. Normally the first delivery is the first collection.

If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.

If our collection times are too early for you, it is possible to book the Bouncy Castle overnight for an additional fee of £20.



7. Do I have to pay a deposit?

No deposit is required for bouncy castles. For Photo Booths a £100 deposit is required.

 

8. How do I pay?

Most people choose to pay cash on delivery, we do not accept credit card payments on the day, however you can pay by card prior to the day. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.

 

9. What if I need to cancel?

We will need you to give us at least 24hours notice to ensure there is no cancellation fee applied. A cancellation made with less than 24hours notice will result in a 50% fee.  If we arrive at the specified delivery location and you wish to cancel, you will be charged up to 100% of the fee.  If you have double booked and can not accept delivery, this will be considered a cancelation and you will be liable for up to 100% of the fee.

 

10. What if it rains?

Most of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date.

 

11. Can you set up on concrete/driveways/gravel/decking/community land?

We can only set up our bouncy castles on grass due to safety reasons.

if you have written permission from the land owner we can set up on communal property. This will often be your local council. We will require a copy on delivery.

 

11a. Can the bouncy castle be set up on a slope?

No this is not possible however if it is a slight grass slope it may be ok, you will need to discuss this prior to the booking and forward us pictures via E-mail.

 

12. How long does it take to set up/inflate/deflate/pack up the inflatable?

The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire and any access restrictions.

 

13. How much space is needed?

We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 4 feet at the front and rear of castle and 2 feet either side this is to allow access and the blower at rear. Please make sure all animal foul, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited. Due to insurance and health & safety we will not be able to assist you in the moving of any item(s). This may delay the setup of your chosen equipment and may even result in your chosen products not being setup due to insufficient time. 

 

14. Can you deliver with no side entrance and take castle though the house?

Only if the castle is a 12 ft x 14 ft or smaller provided someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect, and so to move them we use large sack trucks. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed, sometimes on your carpet !

 

15. When I hire the castle is there anything I need to provide?

We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply, also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc upon request and this forms part of the hire agreement.

 

16. Are you insured?
Yes. We are fully insured for £10,000,000 public liability cover and copies of the insurance certificate can be supplied on request along with safety certificates for each castle.

 

17. Do you supply safety instructions?

Yes we provide detailed safety instructions with every hire.

 

18. Is there an age limit for children using the castles or sumo suits?

Yes all our castles/slide/obstacle course have age restrictions specified on this website. Anyone older than this will need to hire our adult castles.

 

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